During summer heatwaves and winter cold spells products can be affected by extreme temperatures.
You may find that during extreme weather changes, Essential might be in the winter: cold as ice, and much thicker than you expected, or possibly even frozen or separated.
And in the summer: very fluid, condensation on the lid, trying to separate.
In the hottest parts of the summer, you can arrange your own customer-provided shipping information and carrier if you decide to use refrigerated shipping. We do not offer temperature controlled shipping via our own standard carriers. Please contact our Customer Service Team to arrange your own shipping while placing your order. They are available at email@example.com or call us at 503-893-1100.
Additionally, consider placing your order at the beginning of the week so your shipment won’t sit around in a warehouse over the weekend.
How to Restore Your Weather-Affected Products
Your products are not damaged or ruined, just cold or hot. In most cases, the viscosity and separation can be easily remedied by following a few simple steps:
Let your products sit at room temperature (68° – 75° F) to resolve any viscosity issues.
Once at room temperature, open your products and stir vigorously in the case your product has separated.
Pour off your products into resale or storage containers.
Store at room temperature (68° – 75° F) in tightly sealed containers with minimum “headspace”.
Protect your products from moisture, extreme temperatures, and direct UV light.
We have found that by following these directions products will usually return to their original beauty and glory. If you have any questions, you can always reach out to us at (866)-252-9639 or firstname.lastname@example.org. We are happy to help with this or any other questions you have about Essential products.